Purple Pleasures
Frequently Asked QuestionsWelcome to Purple Pleasures. We search the globe for Sex Toys, beautiful Lingerie and great Vibrators thereby enabling us to show you quality adult toys for your intimate pleasures. This combined with our unrivalled levels of customer service makes us the best online sex shops to purchase from. Billing Details
Your purchase will appear on your payment card statement as Purple Retail Ltd. Contacting us
We are committed to your satisfaction. Our office is open between the hours of 9.00 am and 17.30 pm, during this time we will be happy to take your order and answer any questions you may have. You can also fax us your order 24-hours a day or send us an email. For contact details please see our contacts page Different Delivery Address
For a number of reasons, you might want us to deliver your order to a different address than your home address. No problem. Simply go to the checkout as normal. Fill in the name and address that your payment card is registered at, then at the bottom, click the box 'Deliver your purchase to an address different to the invoice address'. On the next page, complete the delivery name and address. Then, complete your payment details and we will dispatch your goods to your delivery address specified. Your order confirmation email that you receive from us will not contain the delivery address. Please be assured, if you filled in the alternative delivery address form, your goods be delivered there. Discretion
Purple Pleasures appreciate the need for discretion. All goods are dispatched in well-sealed and padded plain packages to ensure your privacy is maintained. Dispatch of goods
Your order will be processed and dispatched within 1-3 working days of us receiving it (via this website, fax, telephone or post). If your chosen item is temporarily out of stock we will notify you via email or letter. Your total order will be dispatched once all products are in stock. A fee of £2.95 is charged per UK order, despite the number of items you choose to purchase, however, this fee will be waived if your order value is over £30. All UK orders are sent recorded delivery by the Royal Mail or next working day courier delivery. Both will require a signature upon delivery. Dispatch of goods (abroad)
We can accept orders from non-UK based customers. The cost of shipping will be shown during the check-out process and will vary depending upon your country. For these orders, we can only ship to your home address. Navigating our site
To use the site and view the catalogue simply use the search facility or select one of the categories. Next to each image will be a description of the item then either add the item to your shopping basket or continue to view the rest of the catalogue. Orders by phone or fax
To place an order by phone simply have the details of your order to hand (we recommend adding your items to your shopping cart and then print out the shopping cart page before calling us) and payment details then call us on 0800 954 0442. To place an order by fax, simply add your items to your shopping cart and then print out the shopping cart page and fax it to us along with your payment details. The fax number is 01536 512967 Our Customers
You are the most important people in the world to us! Our staff are friendly, knowledgeable and always ready to help you with any queries you may have before, during and after your purchase. We are always available to take your call and assist. If you prefer, send us an email and we will reply promptly. Send your email to: sales@purplepleasures.com Our range
Purple Pleasures are constantly reviewing our adult toys range to ensure we offer you newly available, fun sex toys for your intimate experiences. As you will see there are dozens of innovative adult toys in our range available to you on our easy to navigate website. Payment of your order
We accept payment by Visa, Mastercard, American Express, Delta, Maestro and Solo. We also accept Cheques (made payable to Purple Retail Ltd), Postal orders or Money orders. If payment is by cheque, your order will be dispatched once cleared. Simply include a print out of your order when mailing us. You will see this option on the shopping cart when you check out. Pricing
We aim to keep our prices low by obtaining our products from the best sources. We believe that any savings made, no mater how small should be passed on to you. This ensures we remain very competitive. Privacy
This ensures that your confidentiality is guaranteed under the Data Protection Act 1994.
For full details of our privacy policy Quality
Our adult toys are of the highest quality. We adopt a quality control procedure that ensures that only when we are satisfied that the product is of the highest quality we include it in our range. Returns
Should you feel the need to return a product, we will deal with returns quickly and efficiently, we aim to resolve any returned goods within 5 working days of receipt. Further details of our full returns policy. Security
When shopping on our website, your personal security is assured. All details you provide in connection with your order are encrypted.
Further details of our security policy Purple Pleasures aim to make ordering easy for you. Enjoy your visit to Purple Pleasures | 
